Frequently Asked Questions
Q: How much time will it take to deliver my order?
A: We usually commit 3-5 working days for all standard products to be delivered accross Pakistan.
Q: Will I be asked for approval before my customized order?
A: Yes Absolutely. For all customized orders, we share a mock design first for your approval, if you want changes in the design, our team will make them. It will be only sent to production once you approve it.
Q: Is there any Shipping Charges?
A: Yes, 200 Rs are charged for shipping charges
Q: Can we customize our own Lamps/Neon Signs?
A: Yes, You can share your desired design or text with our team, and they will make it exactly like you want to.
Q: What kind of designs can be customized?
A: any kind of logo, clipart, picture or text can use in Custom Lamps.
Q: what are the charges for customization?
A: Custom design can vary from order to order. Charges are decided as per design.
Q: How many days does it take for customized order to deliver after placing order?
A: 8-10 working days
Q: What is the procedure of customized lamps?
A: First place your order by sharing your Name, contact, address and your custom design. Our design team will share a projection of your design. Once you are satisfied with the projection, your custom design will be sent for production.
Q: Is there any refund/replacement policy?
A: Yes, you can find more details by checking our our Refund Policy.
Q: Do you offer any warranty?
A: Yes we offer 12 months warranty for our standard Base and Frame Lamps and 3 months warranty for Neon signs.
Q: What if I receive my order incomplete or damaged?
A: You can contact our customer support team and they lodge your complaint. You will be fully compensated for incomplete and damaged package.